Privacy

  • This privacy policy applies to Vextras, LLC (“we”, “our”, or “us”) use of your information collected through our website or the services we offer.

  • What information do we collect?

    We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

  • What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    To personalize your experience (your information helps us to better respond to your individual needs)

    To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)

    To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

    To process transactions

    To administer a contest, promotion, survey or other site feature

    To send periodic emails; you can unsubscribe anytime

    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

  • Legal Basis

    Our legal basis for processing personal data is based on a) your consent, or b) a contract you have entered into with us that requires the processing of personal data.

  • Data Transfer

    Information we collect is transferred to and stored on our servers in the United States.

  • How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • Do we use cookies?

    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

  • Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • California Online Privacy Protection Act Compliance

    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Account’ page.

  • Children’s Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

  • Correcting, Updating, Deleting, Deactivating Personal Information:

    If you wish to:

    access, confirm, correct, rectify, update, supplement, anonymise, block, restrict or delete your personal information;

    object to our use of your personal information;

    if you have any questions about our processing of your personal information; or

    if you would like to transfer your personal information from us to another person or business, please contact us by using the information in the contact section of this privacy policy.

    We will provide you with all rights in relation to your personal information to which you are entitled under applicable law. You may withdraw your consent to us collecting or using your personal information at any time by logging into your user account and deselecting the processing options you do not wish us to use. If you are unhappy with the way that we have handled your personal information, you can make a complaint to the authority responsible for data protection in the country that you are based.

    We will respond to your request regarding personal information made through the contact information in this privacy policy within 30 days.

    We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

    We do not use automated decision making regarding your personal information.

  • Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

  • Your Consent

    By using our site, you consent to our web site privacy policy.

  • Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page.

  • Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    Vextras LLC

    PO Box 991

    Dandridge, TN 37725

    United States of America

    [email protected]

    (800) 919-6554