Help customers with the full picture.
Bring customer conversations into one shared inbox, with AI replies informed by your store’s products and orders. Give your team the context to take over when a conversation needs a person.
Meet Mojo, the AI woven into Cartmojo →- MMaya R.Where’s my order #1042?AI
- JJordan P.Does the linen shirt run small?AI
- SSam T.Can I change my shipping address?Your team
Hi! Where’s my order #1042? It was a gift.
Looked up order #1042 and its trackingIt shipped Tuesday and arrives Friday. Here’s your tracking link. Want me to pass a gift note to the team?
From question to answer in seconds, and to your team when it matters.
- 01Add the widgetSwitch on chat for your store and match it to your brand.
- 02AI answersIt looks up the order, the stock or the policy and replies in seconds.
- 03It knows its limitsAnything it can’t or shouldn’t handle is passed to your team, with the conversation so far.
- 04Your team repliesEveryone works from one inbox, and can take over any chat with one click.
The AI does what you allow. Nothing more.
Out of the box it can look things up. Actions that change an order stay off until you turn them on. Set the hours it answers, the topics it steers clear of and what it says when it hands a chat to your team.
- Order status
- Shipping and tracking
- Stock and product details
- Your store policies
- The customer’s order history
- Start a return
- Cancel an order
- Change a shipping address
- Offer a discount
It already knows the customer.
A separate help desk has to be connected to your store and kept in sync. In Cartmojo, chat sits next to the same orders, products and customer history your email uses, giving AI replies useful context and your team a clearer picture.
- No per-seat feesAdd everyone who helps customers. The price doesn’t change.
- Part of your planSupport is included in the upcoming plan. AI reply allowances are confirmed before activation.
- No connector to maintainOrders, products and customers are already here.
Support chat, answered.
Is support chat included in my plan?
Support chat and the shared inbox are included in the upcoming monthly plan. We’ll confirm the AI reply allowance before paid activation. Existing accounts keep their current limits until a plan transition is confirmed.
What happens when the AI can’t answer?
It tells the customer it’s passing them to your team and the conversation lands in your inbox. The same happens outside the AI’s hours or if something goes wrong, so no one is left waiting on a reply that won’t come.
Can the AI change orders?
Only if you let it. Starting returns, cancelling orders, changing shipping addresses and offering discounts are all off until you turn them on, one by one.
Can my team take over a conversation?
Yes. Replying from the inbox or pressing Take over stops the AI in that conversation straight away.
Let AI take the first reply.
Turn on the chat widget, choose what the AI can do, and watch the everyday questions answer themselves. Join the waitlist, and your first 30 days are free once you’re in.
Invite only · 30 days free once you’re in · no contract